Kew Gardens Underground Station Ticket Office Closure

Kew Gardens Underground Station Ticket Office Closure Consultation

Update 21/06/2017

The closure of Kew Gardens ticket office, as well as Gunnersbury ticket office, has now been confirmed for 5th July 2017.

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Update 07/03/2016

London Travel Watch have now updated their website with more detail here: It confirms the closure of the Kew Gardens ticket office once new ticket machines are in place, expected to be in December 2016.

Update 06/03/2016

We contacted London Travel Watch to clarify their news item saying 3 of the busiest station ticket offices would not be closing in April pending a review of the ticket sales at these locations. See their website news item here:[0]=news/list

Unfortunately Kew Gardens is not one of those stations which are selected on a benchmark measure of 12 ticket transactions per hour. The 3 are Wembley, Harrow and Wealdstone and Queen’s Park.

London Travel Watch are however concerned about Kew Gardens and Gunnersbury stations because of the number of visitors and have asked TfL for their proposals on what they can do to mitigate problems. More information will be on their website in the next few days.

In addition to monitoring complaints from rail and tube users, we have suggested London Travel Watch keep in touch with the Royal Botanic Gardens and the National Archives for any information they have on their visitor experience related to ease of travel.

Update 20/01/2016

We have now submitted our comments after discussion with both the Royal Botanic Gardens and the National Archives whose many visitors use the station and are given advice by the ticket office staff on their travel options. You can see our letter here.

Kew Gardens ticket office letter .

Whilst platform staff do help visitors they are unlikely to have the detailed knowledge of the ticket office staff and they also change quite frequently.Nor are ticket machines a substitute for the kind of questions visitors will have.

Numbers of objectors may count so please respond yourselves, by Wednesday 27th January using the postal address or email below.

The Richmond and Twickenham Times headlined comments from the Kew Society.

Update 13/01/2016

Members are alerted to a consultation on the proposal to close Kew Gardens Underground Station ticket office.

The consultation closes on January 27th 2016.

If you wish to comment on these proposals please either write to:

London Travel Watch

169 Union Street



or email : and put “London Underground ticket office changes” in the subject line.

For more details please follow this link to the London Travel Watch website

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